I recently read some interesting rules about e-mailed communication. They were suggested by D. Mark Schumann, chair of the International Association of Business Communicators. He calls these his “three e-mail rule”:
1. You should exchange only three e-mails with anybody on a single topic. If you haven’t resolved the issue after three e-mails, you should have an actual conversation.
2. You should copy only three people on any e-mail. If you need to copy more, you should have a meeting.
3. If you are in the same office with someone and that person is less than three feet or three floors away from you, you should talk with them in person or call them. The same applies if you are not in the same office, but the person is less than three hours away from you.
By the way, the Information Systems Audit and Control Association (ISACA) is an excellent organization!